.NET Senior Support/Operation Lead

Company: Diverse Lynx
Location: Miami
Posted on: January 25, 2023

Job Description:

Technical/Functional Skills

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• Microsoft technologies, specifically: .NET/ASP.NET, C#
  
• Web Application, Web services, API s, Rest Services, windows Services
  
• Angular
  
• SQL, Oracle
  
• Unix/Linux
  
  
  
  
  Experience Required
  
  
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  • 8-10 years
    
    
    
    
    Mandatory Skills
    
    
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    • Microsoft technologies, specifically: .NET/ASP.NET development, Microservices, web services, API s, windows service, SQL, Oracle
      
      
      
      
      Roles & Responsibilities
      
      
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      • 8-10 years hands-on experience in software design and development, database design and support and system integration
        
      • Take ownership of customer issues reported and see problems through to resolution
        
      • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
        
      • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
        
      • Provide prompt and accurate feedback to customers
        
      • Ensure proper recording and closure of all issues
        
      • Prepare accurate and timely reports
        
      • Document knowledge in the form of knowledge base tech notes and articles
        
      • Follow the SLA for issues with respect to the severity.
        
      • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
        
      • Direct and oversee local and off-shore developers
        
      • Experience in Leading Team of at least 6+ support eng
        
      • Create technical estimations
        
      • Hands-on experience with Microsoft technologies, specifically: .NET/ASP.NET
        
      • Hands-on experience Microservices
        
      • Hands on knowledge of Angular
        
      • Should have worked in Agile environment
        
      • Ability to work in a collaborative team environment
        
      • Object Oriented Programming / Object Oriented Design (OOP/OOD)
        
        
        
        
        
        
        
        
        
        
        
        Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
        
        
        

Keywords: Diverse Lynx, Miami , .NET Senior Support/Operation Lead, Other , Miami, Florida